MetaCare gives Metamorphosis Pain Management patients secure access to selected appointments, forms, records, medications, insurance and billing information, payments, and follow-up reminders.

Contact MetaCare support

For sign-in problems, incorrect information, portal-access requests, or other MetaCare questions, call either office during normal business hours, Monday through Thursday, 8:00 a.m. to 4:00 p.m. Mountain Time.

Cañon City office
Phone: (719) 371-0000
113 Latigo Lane, Cañon City, CO 81212

Colorado Springs office
Phone: (719) 896-4180
6015 Lehman Drive, Suite 205, Colorado Springs, CO 80918

Please do not send private medical information through an unsecured website form or ordinary email. Use an approved patient communication method or call the office.

Emergency and urgent help

MetaCare is not monitored for emergencies and does not provide medical advice.

  • If you or someone else may be in immediate danger, call 911.
  • In the United States, call or text 988 for the Suicide & Crisis Lifeline.
  • For urgent concerns outside normal business hours, seek care at an urgent care center or emergency department.
  • Address all other questions with the practice during normal business hours.

Sign-in help

MetaCare uses your authorized patient access to connect with Canvas. If a sign-in link does not arrive, check your spam or junk folder and confirm that the office has your current email address and mobile number. Never share a sign-in link, password, or device passcode.

Incorrect medication or record information

MetaCare may allow you to report a correction to a medication that was not prescribed by Metamorphosis. A correction request does not immediately change your medical record and does not stop or cancel a prescription. Contact the practice before changing how you take any medication.

For other record corrections, call the practice during normal business hours.

Payments and billing

MetaCare opens Canvas’s secure patient payment page for online payments. MetaCare does not receive your complete card number. For questions about a balance, insurance claim, refund, or payment posting, call the practice during normal business hours.

Notifications and Face ID

Face ID and MetaCare reminders are optional. You can change either setting in MetaCare. Notification permission can also be changed under Settings → Notifications → MetaCare on your iPhone.

MetaCare notifications use general wording and do not display medication names, assessment names, procedures, MME values, balances, or other medical details.

Account deactivation and deleting the app

To request deactivation of MetaCare or Canvas patient-portal access, call either office during normal business hours. Deactivating access does not delete medical or billing records that Metamorphosis is legally required or permitted to keep.

Deleting MetaCare removes the app and its locally stored information from that iPhone. It does not delete your medical record or patient-portal account.

Privacy

Read the MetaCare Mobile App Privacy Policy and the practice’s existing HIPAA information and privacy notice.

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